Clearing or refreshing your cache

Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic images (such as buttons and icons), photo's, and even entire web pages are examples of items which are saved or cached. When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Some browsers refer to its cache as Temporary Internet Files

On occasion, when Passport365 updates some of its features, your browser will still be holding old files (cache) which sometimes causes performance issues. If this is the case you will need to clear your browsers cache. 

We have provided you with a link to a great resource below that will talk you through this process